Frequently Asked Questions
Everything you need to know about your Venderby's shopping experience.
How long does shipping take?
Standard shipping typically takes 2-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking link via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the day you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I find the right size?
Each product page features a detailed size guide. Since many of our trousers have a specific fit, we recommend checking the 'Fit & Size' description for individual recommendations on whether to size up or down.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Maestro), PayPal, MobilePay, and Klarna, allowing you to pay now or later in interest-free installments.
Do I have to pay for return shipping?
Yes, the cost of return shipping is the responsibility of the customer. We recommend using a tracked service to ensure your return reaches our facility safely.
Are your products restocked often?
Our most popular styles are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page so you are the first to know when your size is available again.